Preston City Council

Welfare Benefits and Debt Advice

Preston City Council offer free and confidential advice by phone and face-to-face appointments.

This service gives in-depth advice on welfare benefits and debt. This includes advice on:

• A wide range of benefits (including Universal Credit and Tax Credits)
• Completing claim forms
• Representation at tribunals / appeals
• Calculating benefits
• Maximising income
• Debt solutions
• Insolvency (including debt relief orders and bankruptcy)
• Debt management plans
• Mortgage and rent repossessions

How to make an appointment

You can make an appointment by phone or email. The following phone lines are open Monday - Thursday 8.30am - 4.30pm.

Welfare benefits:

• Telephone - 01772 906363
• Email - welfarebenefits@preston.gov.uk

Debt advice

• Telephone - 01772 906838
• Email - debtadvice@preston.gov.uk

You can also visit the customer service centre at Preston Town Hall, Lancaster Road, PR1 2RL:

• Monday - Wednesday: 9am - 5pm
• Thursday: 10am - 5pm
• Friday: 9am - 5pm

Preston City Council offer free and confidential debt advice, based on your personal circumstances.

You can make a face-to-face appointment with their trained advisors who specialise in money advice by calling 01772 906838. Lines are open Monday - Friday, 9am - 4pm.

Debt Advice

The council also offer advice, support and information in their outreach surgeries. They can help you with:

• Creating and managing a budget
• Online applications for Housing Benefit, Council Tax, Universal Credit and Trust Fund applications
• Increasing your income
• Reducing spending
• Bank accounts and savings
• Managing your money online
• Making the best credit choices
• How to manage debts

You can make an appointment at one of these outreach sessions by calling the council on 01772 906343.